Refund and Return Policy

Thank you for shopping with BIMO. We are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to assist you. Please read our refund and return policy below.

1. Eligibility for Returns

We accept returns for the following reasons:

• Products that are defective or damaged upon delivery.

• Items that do not match the product descriptions or your order.

• Unused and unopened items returned within 14 days of delivery.

To be eligible for a return:

• The product must be in its original packaging, unused, and in the same condition as received.

• Proof of purchase (invoice or order confirmation) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used products.

• Clearance or sale items.

• Products damaged due to misuse, improper handling, or natural wear and tear.

• E-liquids and consumables (e.g., cartridges, pods) that have been opened or tampered with.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, we will process a refund to your original payment method. Refunds typically take 5-7 business days to reflect in your account, depending on your payment provider.

4. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

• Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with the following information:

• Order number.

• Description of the issue.

• Photos or videos showing the defect or damage.

We will arrange for a replacement, repair, or refund based on the issue and product availability.

6. Return Instructions

To initiate a return, please contact our customer service team at Email: [email protected] or Phone: 86-18219177307. Provide your order number and reason for the return. We will guide you through the return process and provide a return authorization if applicable.

Returns should be sent to:

[Email:[email protected]]

[ City, State, Zip Code ]

7. Exchange Policy

We offer exchanges for defective or incorrect items. If you wish to exchange a product, contact us at Email:[email protected] with the details of your request. Exchanges are subject to stock availability.

8. International Returns

For international orders, customers are responsible for return shipping costs and customs duties (if applicable). Refunds will be issued for the product cost only, excluding shipping fees.

9. Contact Us

If you have any questions about our refund and return policy, feel free to contact us:

Email: [[email protected]]

Phone: [86-18219177307]

Business Hours: [9:00am-6:30pm]

By purchasing from BIMO, you agree to the terms outlined in this policy. We reserve the right to update this policy at any time, and any changes will be posted on this page.